Terms and Conditions

 

Last update: 16th June 2026

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Provider of Service: Munich Wanderland / Stefanie Praml – for more information, please see imprint above.

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Munich Wanderland / Stefanie Praml (referred to in the following as “we” or “Munich Wanderland”) offers guided hikes and seasonal outdoor activities (such as tobogganing or sledding) in the Bavarian Alps. With your online booking or booking via e-mail, telephone, WhatsApp or other channels, you (referred to in the following as “you” or “participant”) accept the following Terms and Conditions and our Cancellation Policy (also on behalf of all participants in your private party, or your clients if you are a travel agent / tour operator / other intermediary). Other Terms and Conditions and Cancellation Policies are not accepted – unless specified in writing by us. The below Terms and Conditions and Cancellation Policies may change at short notice (not affecting existing bookings). The latest version is always available on this website.

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​Scope of Service

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1. Munich Wanderland tours include organised transportation via train / bus and are accompanied by an English, French and / or German speaking tour guide. Tours tailored for participants can also be carried out with the support of a third-party private transportation provider or participants may self-drive.
    

2. Our tours are generally held according to the information provided in each tour description. Tours go ahead – rain or shine. However, sometimes deviations are necessary due to the weather conditions or other unforeseen circumstances (e.g. closure of a sight or cable car). Please check your e-mail after 7pm the day before the tour. If you have received no e-mail, the tour goes ahead as planned. Otherwise, we will provide you with updated information regarding departure and return times as well as information on the new tour.
    

3. In very rare cases, tours have to be cancelled prior to the event or aborted during the event due to extreme weather conditions, cataclysmic events, medical or other reasons. In case of a cancellation effected by Munich Wanderland on these grounds prior to the event, deposits and payments made by the participant will be refunded in full. In case of an abortion of the tour on these grounds, refunds cannot be guaranteed and will be evaluated on a case-by-case basis, factoring in non-refundable expenses already incurred by Munich Wanderland (such as transit and guide fees).
    

4. In case Munich Wanderland cancels a tour for reasons other than those provided in the preceding two paragraphs (e.g. illness of a guide), the participant is entitled to a refund of the amount paid, or, if they so decide, they may be able to arrange a new tour date (subject to availability). Should the participant opt for a new tour date, they will renounce any refund claims that they were initially entitled to.
    

5. Due to train / bus delays or cancellations, changes to the itinerary (including delays) may be necessary or may occur. This does not give rise to a claim for compensation against Munich Wanderland. 
    

6. Additional expenses incurred by participants due to a trip booked with Munich Wanderland (e.g. hotel costs, travel to Munich) will not be reimbursed by Munich Wanderland in the event of a cancellation or abortion; this also applies to the cases specified under 3, 4 and 5.
    

7. In case of rain, we provide basic raincoats and in case of ice and snow, we offer spikes for safer walking. Upon request, we provide hiking poles free of charge. All equipment is delivered in perfect working condition and must be returned in the same condition at the end of the tour.​

Duties of Participants
 

1. Participants must be at least 18 years old or accompanied by a legal guardian. The minimum age for accompanied children is 10. Please contact us beforehand if you want to bring a younger child.
    

2. Participants must thoroughly read, understand and fulfil the health and fitness requirements stated for the level of the tour (i.e. for Easy Hikes, Mid-level Hikes and Winter Hikes). In particular, participants declare that they
    

   • are in good general and cardiac health

   • are able to walk / hike for the amount of time and elevation stated in the tour description

   • have the required sure-footedness for the selected tour category (i.e. the ability to walk on uneven, rugged, steep, and potentially slippery paths that can contain rocks and roots).
      

3. Participants must arrive wearing or carrying appropriate outdoor clothing and footwear with distinct profile / grip (sturdy walking shoes or hiking boots) as per our “what to bring list” or “packing list”. Munich Wanderland's guides reserve the right to refuse participation to any guest arriving with inadequate footwear if the guide deems it a safety hazard for the selected trail. No refunds will be issued in such instances. 
    

4. During the tour, participants are required to practice common sense, prudence, and diligence and must always follow the instructions of the guide.
    

5. Participants are liable for all damages that Munich Wanderland may incur due to the participant's willful or negligent failure to comply with these obligations.
    

6. Participants understand that they participate in all tour activities (hiking, tobogganing, sledding, and others) at their own risk and accept the inherent risks of outdoor mountain activities, which cannot be fully eliminated even with reasonable care.
    

7. Participants are required to sign Munich Wanderland's Liability & Safety Declaration prior to each tour.
    

8. Participants are strongly advised to secure comprehensive health and accident insurance covering outdoor mountain activities, transit, and potential mountain rescue, evacuation, or repatriation costs. Whether insured or uninsured, participants accept personal responsibility for all such costs.
    

9. Participants are advised to secure travel cancellation insurance to cover their expenses if they cannot participate (e.g. for sudden medical reasons). In that regard, please also see our Cancellation Policy below.

 

Limitation of Liability

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1. Munich Wanderland’s liability for damages resulting from injury to life, limb, or health is governed by statutory law.
    

2. For all other damages, Munich Wanderland's liability is unrestricted in cases of intent or gross negligence. Where liability arises solely from the simple negligent breach of an essential contractual obligation, it is limited to foreseeable, typically occurring damages.
    

3. The aforementioned limitations and exclusions of liability also apply to the personal liability of Munich Wanderland’s legal representatives and vicarious agents (such as hired tour guides).
    

4. The physical operation of transit services (e.g. trains, public buses, private transfers) is executed solely by independent third-party providers. Munich Wanderland exercises due care in selecting these providers, but is not responsible or liable for their independent operational failures, traffic delays, technical breakdowns, or transit accidents. Statutory liability for personal injury and death remains unaffected.
    

5. Munich Wanderland does not assume responsibility for baggage, money, valuables, or other items lost or stolen during the tour.
    

Independent Swimming

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Any swimming or water-based activities undertaken by participants during tour breaks fall entirely outside the scope of Munich Wanderland’s guided tour and are performed at the participant's sole initiative and risk. Guides provide no lifeguard supervision or water safety monitoring, and Munich Wanderland accepts no duty of care or liability for water-related incidents.

 

Third-Party Bookings & Intermediaries
 

Where bookings are made through corporate partners, travel agencies or third-party platforms, the booking intermediary is contractually bound to communicate Munich Wanderland’s tour descriptions as well as equipment and fitness criteria to the final participants prior to the tour date. Munich Wanderland accepts no liability for disruptions or exclusions resulting from an intermediary's failure to convey these mandatory requirements.

 

Applicable Law and Place of Jurisdiction

 

The here noted general Terms and Conditions and our Cancellation Policy and all disputes arising from the contract and / or use of our website and booking tool are subject to German law. Place of jurisdiction is Munich, Germany.

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Cancellation Policy

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This Cancellation Policy applies to bookings effected through our booking tool, via telephone, e-mail or a travel agent / tour operator / other intermediary – unless otherwise specified by us in writing.

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We issue the following refunds / deductions if a booking is cancelled by the participant (the time indicated on the ticket applies):

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• 95% for cancellations made more than 21 days before the start of the tour

• 50% for cancellations made 11–21 days before the start of the tour

• 15% for cancellations made 10 days or less before the start of the tour

• 0% for cancellations made 24 hours or less before the start of the tour or for no-shows