Terms and Conditions

 

Last update: 8th October 2024

​

Provider of Service: Munich Wanderland / Stefanie Praml – for more information, please see imprint above.

​

Munich Wanderland / Stefanie Praml (referred to in the following as “we” or “Munich Wanderland”) offers guided hikes in the Bavarian Alps. With your online booking or booking via e-mail, you (referred to in the following as “you” or “participant”) accept the following Terms and Conditions and our Cancellation Policy (also on behalf of your clients if you are a travel agent / tour operator / other intermediary). Other Terms and Conditions and Cancellation Policies are not accepted – unless specified in writing by us. The below Terms and Conditions and Cancellation Policies may change at short notice. The latest version is always available on this website.

​

​​

​Scope of Service

​

1. Munich Wanderland tours include organised transportation via train / bus and are accompanied by an English, French and / or German speaking tour guide. Tours tailored for participants can also be carried out with the support of a third-party private transportation provider or participants may self-drive.

    

2. Our tours are generally held according to the information provided in each tour description. Tours go ahead – rain or shine. However, sometimes deviations are necessary due to the weather conditions or other unforeseen circumstances (e.g. closure of a sight or cable car). Please check your e-mail after 7pm the day before the tour. If you have received no e-mail, the tour goes ahead as planned. Otherwise, we will provide you with updated information regarding departure and return times as well as information on the new tour.

    

3. In very rare cases, tours have to be cancelled prior to the event or aborted during the event due to extreme weather conditions, cataclysmic events, medical or other reasons. In case of a cancellation effected by Munich Wanderland prior to the event, deposits and payments made by the participant will be refunded in full. In case of an abortion of the tour, no refunds will be made.

    

4. In case Munich Wanderland cancels a tour for reasons other than those provided in the preceding two paragraphs (e.g. illness of a guide), the participant is entitled to a refund of the amount paid, or, if they so decide, they may be able to arrange a new tour date (subject to availability). Should the participant opt for a new tour date, they will renounce any refund claims that they were initially entitled to.
    

5. Due to train / bus delays or cancellations changes to the itinerary (including delays) may be necessary or may occur. This is out of our hands and does not constitute a claim.

    

6. Additional expenses incurred by participants due to a trip booked with Munich Wanderland (e.g. hotel costs, travel to Munich) will not be reimbursed by Munich Wanderland under any circumstances in the event of a cancellation or abortion; this also applies to the cases specified under 3, 4 and 5.

    

7. In case of rain, we provide basic raincoats and in case of ice and snow, we offer spikes for safer walking. Upon request, we provide hiking poles free of charge. All equipment is delivered in perfect working condition and must be returned in the same condition at the end of the tour.

​

Duties of Participants
 

1. Participants must be at least 18 years old or accompanied by a legal guardian. The minimum age for accompanied children is 10. Please contact us beforehand if you want to bring a younger child.
    

2. Participants must thoroughly read, understand and fulfil the health and fitness requirements stated for the level of the tour (i.e. for Easy Hikes, Mid-level Hikes and Winter Hikes). In particular, participants declare that they
    

   • are in good general and cardiac health;

   • are able to walk / hike for the amount of time and elevation stated in the tour description;

   • have the required sure-footedness for mountainous terrain.
      

3. Participants are entirely responsible for their own actions during the tour and that any claim for damages to Munich Wanderland is waived.
    

4. During the tour, participants are required to practice common sense, prudence and diligence and must always follow the instructions of the guide.
    

5. Munich Wanderland does not accept claims for damages made against them and accepts no liability for any damage to the participant, third parties and equipment caused during tours. Our liability is limited to gross negligence and intent.
    

6. Munich Wanderland does not assume responsibility for baggage, money, valuables or other items lost during the tour.
    

7. Participants are liable for all damages that Munich Wanderland may incur due to the failure to comply with the above-mentioned obligations.
    

8. Participants are strongly advised to get health insurance that covers health-related costs resulting from accidents and injuries that may occur during the tour and during transit from and to the starting point of the tour. In case they have no health insurance, they will have to cover any health-related costs themselves. They are also responsible for evacuation costs.
    

9. Participants are strongly advised to get travel cancellation insurance that covers their expenses in case they cannot participate in a booked tour (e.g. for medical reasons). Please also see our Cancellation Policy below.
    

Applicable Law and Place of Jurisdiction

​

The here noted general Terms and Conditions and our Cancellation Policy and all disputes arising from the contract and / or use of our website and booking tool are subject to German Law. Place of jurisdiction is Munich, Germany.
 

​​

Cancellation Policy

​

This Cancellation Policy applies to bookings effected through our booking tool, via telephone, e-mail or a travel agent / tour operator / other intermediary – unless otherwise specified by us in writing.

​

We issue the following refunds / deductions if a booking is cancelled by the participant (the time indicated on the ticket applies):

​​

• 95% for cancellations made more than 21 days before the start of the tour

• 50% for cancellations made 11–21 days before the start of the tour

• 15% for cancellations made 10 days or less before the start of the tour

• 0% for cancellations made 24 hours or less before the start of the tour or for no-shows